Customer Support/ Service Technician

Job Description: Customer Support/ Service Technician

Role Title: Technical Support Role

Location: Thailand (Bangkok-based)

Reports to: Country Manager / Head of Operations

Business: EnerCore / EnerShare Thailand

Employment Type: Full-time

***Apply Here: https://forms.clickup.com/90181842267/f/2kzm3dav-5878/UDPMEUKMU0PL7WZA0L

About EnerShare

EnerShare is a global leader in Battery Energy Storage Systems (BESS) with over 15 years of lithium-ion expertise and 2GWh+ installed capacity worldwide. We provide high-safety, high-performance energy solutions for homes and businesses, helping Thailand transition to a sustainable, low-cost energy future.

Role Purpose

The Technical Support Engineer serves as the primary technical interface between EnerCore/EnerShare’s commercial team, customers, and global product teams. This is an office-based & Site travel, pre- and post-sales role focused on delivering expert product guidance, resolving technical issues, and ensuring customers and partners achieve maximum value from EnerCore’s BESS and energy solutions.

Key Responsibilities

1. Pre-Sales Technical Support

• Review customer site requirements and load profiles to recommend suitable BESS, inverter, and solar configurations

• Prepare technical proposals, solution summaries, and product presentations for the sales and BD team

• Respond to technical RFQs and product inquiries from distributors, EPCs, and end customers

• Support product demonstrations, trade exhibitions, and customer site visits as required

2. Post-Sales & Customer Support

• Act as the first point of contact for technical issues, troubleshooting requests, and warranty queries

• Coordinate with global HQ engineering and product teams to resolve escalated technical cases

• Track open cases through to resolution, ensuring timely and accurate communication with customers

• Prepare and maintain technical FAQs, troubleshooting guides, and service documentation

3. Technical Documentation & Training

• Develop and update product datasheets, application notes, and installation guides for the Thai market

• Deliver product training sessions for distributors, installers, and internal sales staff

• Adapt or translate technical materials from English to Thai where required

4. Product & Market Feedback

• Collect and consolidate customer and partner feedback on product performance and reliability

• Report field issues and improvement suggestions to the regional and global product teams

• Support product launches by validating local compliance, certification status, and compatibility requirements

Requirements

• Experience: 2-5 years in a technical support, application engineering, or field service role within the solar PV, BESS, power electronics, or electrical engineering industries

• Education: Bachelor’s degree in Electrical Engineering, Energy Engineering, or a related technical field

• Technical Skills: Solid understanding of BESS systems, inverters, solar PV design, and/or energy management systems (EMS). Experience with CRM or ticketing systems is a plus

• Communication: Able to translate complex technical concepts into clear, accessible language for non-technical stakeholders

• Mindset: Detailed oriented, customer-focused, and comfortable managing multiple open cases simultaneously

• Languages: Thai (Native/Fluent) and English (Business level/able to read technical documents and communicate with global HQ)