Job Title: Customer Support Specialist

Position Summary

The Customer Support Specialist serves as a liaison between customers and internal teams, ensuring a seamless experience from quotation through delivery. This role requires overseeing accounts, delivering accurate and timely quotations, and resolving inquiries and issues with efficiency and professionalism.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Prepare precise and timely quotations based on customer specifications, technical drawings, and internal capabilities.
• Respond promptly to customer inquiries regarding order status, lead times, pricing, product availability, and delivery schedules.
• Collaborate with Engineering, Quality Assurance, and Production teams to resolve technical and quality-related issues.

Required Qualifications

• Minimum of 2 years’ experience in customer support, preferably within manufacturing, electronics, technology, or other quality-driven industries.
• Exceptional verbal and written communication skills with a customer-focused, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Demonstrated problem-solving abilities and a proactive, collaborative approach.
• Ability to build customer and internal relationships.
• Strong attention to detail.
• Knowledge of Microsoft Office Applications.