Customer Support Specialist

What will you do as a Customer Support Specialist?

• Respond to and manage support tickets
• Troubleshoot software and identify root causes of software issues
• Address and find solutions for customer product issues
• Define and provide scope to custom software change requests on behalf of clients
• Train customers on using FDM4 Software aligned to their unique needs

Qualifications

• Customer Support experience (or other relevant experience)
• Ability to communicate effectively (verbal, written, and listening)
• Train and present concepts with confidence
• Aptitude for problem solving
• Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

• Competitive salary
• Health and benefits package
• Supportive team atmosphere (we all succeed when you succeed!)
• Access to the best tools and technology available
• Increase your knowledge in the areas of Information Technology and Business
• Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career

Pay: TBD

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person