Customer Support Specialist 電話客服顧問 (台北)

Responsibilities- Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance

• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems Requirements- Minimum 1 years Technical Support/ call center experience in automotive industry is preferable
• Flexible, proactive, attention to details, eager to contribute with strong common sense
• Organize, sense of priority, adapt to work in a high pressure and fast pacing environment
• Establish and maintain positive, respect, cooperative working relationships
• Willingness to learn new and innovative automotive technologies
• Understanding of basic automotive techniques would be an added advantage
• Familiar with Customer Management Systems-Outlook, and MS Office Suite