Customer Support Specialist

Customer Support Executive

Location: Rajendra Place, Delhi
Job Type: Full-Time
Experience: 1–3 Years
Salary: ₹15,000 – ₹20,000 per month + Performance Incentives

Job Summary

We are looking for an experienced CCE ( E-commerce) to handle customer and vendor communication and support seller onboarding for our e-commerce/marketplace platform.

The ideal candidate should have e-commerce or marketplace experience, excellent communication skills, a customer-focused approach, and the ability to achieve calling and vendor onboarding targets.

Key Responsibilities

• Handle inbound and outbound calls with customers and vendors.
• Respond to customer queries related to products, orders, returns, cancellations, and support requests.
• Contact potential vendors and explain the platform, products, features, pricing, and onboarding process.
• Onboard new vendors/sellers onto the e-commerce platform.
• Follow up with interested vendors to complete registration and onboarding.
• Maintain professional relationships with customers and vendors.
• Coordinate with internal teams for customer and vendor support.
• Maintain accurate customer, vendor, and lead records in CRM.
• Achieve daily/monthly calling and vendor onboarding targets.

Required Skills & Qualifications

• 1–3 years of experience in Telecalling, Customer Support, Telesales, or E-commerce.
• E-commerce/Marketplace experience is mandatory.
• Experience in vendor onboarding or seller support is preferred.
• Excellent verbal communication skills in Hindi and English.
• Good customer-handling and follow-up skills.
• Basic knowledge of MS Office and CRM.
• Comfortable working with calling and onboarding targets.
• Positive attitude and ability to work independently as well as in a team.

What We Offer

• Salary: ₹15,000 – ₹20,000 per month
• Performance-based incentives
• Career growth opportunities
• Professional and supportive work environment
• Opportunity to work with an e-commerce/marketplace platform

How to Apply

Interested candidates with relevant E-commerce Telecalling, Customer Support, Telesales, Vendor Onboarding, or Seller Support experience can share their updated resume.

Job Location: Rajendra Place, Delhi

Pay: ₹11,222.73 - ₹37,479.03 per month

Benefits:

• Flexible schedule

Work Location: In person