Customer Support Specialist

About the role

The Customer Support Specialist is a full-time, on-site role based in Cubao, responsible for delivering responsive and professional support to clients.

Key responsibilities

• Handle inquiries about life insurance products
• Assist with policy information and updates
• Guide clients through application, claims, and servicing processes
• Resolve customer issues
• Document interactions
• Coordinate with internal teams to ensure timely and accurate responses
• Maintain up-to-date knowledge of products and policies
• Contribute to improving customer satisfaction
• Maintain consistent adherence to company service standards and regulatory guidelines