Customer Support Specialist

• The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers
• The Support Specialist is the first line of communication for customers reaching out for assistance
• Customer satisfaction is never sacrificed while meeting service-level expectations
• From business owners, front desk users, or service providers, you’re available to answer their questions through multiple contact channels
• Your assistance to all Boulevard platform users directly drives our immediate success as well as our continuous improvement and long-term growth
• Understand, anticipate, and empathize with customer’s needs before digging in to provide resolutions
• Collaborate closely with a remote team to deliver outstanding troubleshooting, training, and customer support
• This position requires a high level of technical skills and advanced troubleshooting experience
• Follow a structured team schedule and the guidelines of our quality program to ensure consistent and reliable support
• Assist customers via live chat, email, text, phone, and screen-sharing
• Give life to our Boulevard values by personifying the brand in every interaction and delighting customers
• Identify process and product improvements and work with internal teams to improve the overall customer experience
• Must be a fast learner who can quickly absorb and retain a ton of information without missing a beat
• Surface customer churn risks as well as upsell opportunities
• Collaborate with Finance, Engineering, Product, and other Customer Experience teams

Benefits

• Flexible Vacation & PTO
• 401k Match
• $250 upon signing and $75 monthly for your home workspace
• Premier Health Benefits - 100% coverage plan options from Blue Shield of CA, Beam, and VSP
• Quarterly Bonus - Get rewarded when we reach our revenue targets
• Boulevard Bucks - Get $200 to experience a Boulevard partner or self-care provider every quarter
• Fully Remote- Flexibility: Boulevard is a tech company with customers doing business around the clock; team members may occasionally work extended days as needed and provide on-call coverage on holidays
• Let’s-do-this energy: Bring your customer service hat, share your love of change and challenge, and jump into our entrepreneurial, fast-paced environment
• High EQ: You navigate complex interactions with your versatile communication style, sophisticated interpersonal skills, and a resilient spirit
• Technical aptitude: You’ll learn Boulevard’s technology platform, explain the system to customers of varying technical savvy, and apply critical thinking and creative problem-solving each day
• Schedule: Must be able to commit to working Mondays from 9am - 6pm PST, and Tuesday - Friday, 8am - 5pm PST
• Joy for details: Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure
• Experience: 3+ years working in a customer service, operations, or tech support role, OR 3+ as a leader at a self-care business