Customer Support Specialist

Aegis is seeking a Customer Success Specialist to join our client's organization in Aurora, IL. This position is a fully onsite role until ramp up with the flexibility to work ONE day a week remote. The ideal candidate has the following skills and experience:

Must have:

• 3-5+ years of Customer Experience or Customer Success experience
• Strong interpersonal and communication skills
• Comfortable working with technology and modern CRM tools
• HubSpot experience
• Ability to manage customer issues from beginning to end
• Strong follow-through and accountability
• Ability to understand technical products and communicate them in a customer-friendly way

Nice to have:

• Manufacturing Industry Experience
• Experience with technical products or technical support
• Agriculture, irrigation, turf, sensors, agronomy, or related industry experience
• Experience with help desk/ticketing systems
• Experience implementing or improving customer support processes
• AI/automation experience
• Experience supporting a global customer base
• Spanish, Portuguese, or German language skills

You should be proficient in:

• Customer Service
• Measuring and Quoting
• Business-to-Business (B2B)
• Outside Sales
• Inside Sales