Customer Support Specialist

Key Responsibilities

• Make outbound calls to candidates and encourage them to complete job applications.
• Schedule or reschedule candidates first day of work and share joining details.
• Review application forms and ensure all information is accurately completed.
• Handle inbound calls and resolve candidate queries efficiently.
• Respond to candidate queries via email, chat, or text messages.
• Resolve issues through ticketing platforms; knowledge of ServiceNow will be an

advantage.

• Deliver a positive and professional candidate experience.
• Maintain a quality score of 90% or above consistently.
• Escalate complex issues to the relevant stakeholders when required.
• Ensure process controls are followed and documentation is maintained accurately.
• Suggest process improvement ideas to reduce time, improve accuracy, and strengthen

controls.

• Participate actively in team-building activities.
• Ensure confidentiality and security of client and candidate data.
• Maintain high levels of customer satisfaction.