Customer Support Specialist

Key Responsibilities:

• Provide prompt and professional responses to customer inquiries via chat.
• Handle multiple chat sessions simultaneously, ensuring timely and accurate responses.
• Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
• Maintain a thorough understanding of our products, services, and policies to provide accurate information to customers.
• Document customer interactions and update records in our CRM system.
• Collaborate with team members to improve customer service processes and outcomes.
• Stay updated on product changes and industry developments to provide informed support.

Job Requirements:

• A Levels/Intermediate or above
• Excellent English Written and Verbal Communication

Job Type: Full-time

Pay: Rs70,000.00 - Rs75,000.00 per month

Working Timings:

• US timings (5 Days a week)