Customer Support Specialist

Libertino Cafe

Libertino Cafe serves thoughtfully crafted coffee and fresh café fare in a warm, inviting setting. With a focus on quality drinks and approachable food, it’s a spot where locals can enjoy a relaxed breakfast, a midday pick-me-up, or a moment to linger.

Overview

Join our dynamic team as a Customer Support Specialist and become the vital link between our company and our valued clients! In this energetic role, you will deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction across multiple channels. Your multilingual skills and technical proficiency will empower you to communicate effectively with diverse customers, providing solutions that foster loyalty and trust. This paid position offers a fantastic opportunity to develop your communication, organizational, and problem-solving skills in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a positive experience.
• Assist clients with product or service questions, troubleshooting issues, and providing clear guidance on solutions.
• Maintain accurate records of customer interactions through data entry and CRM systems, ensuring all information is up-to-date.
• Manage outbound calls to follow up on client requests or gather feedback to improve service quality.
• Demonstrate excellent phone etiquette and communication skills to handle complex situations with patience and professionalism.
• Collaborate with team members to share insights, resolve escalated issues, and enhance overall client support strategies.
• Support sales efforts by identifying opportunities for upselling or cross-selling products/services when appropriate.

Qualifications

• Proven experience in customer support or call center roles, with strong phone communication skills.
• Multilingual abilities are highly desirable; fluency in English plus additional languages is a plus.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer skills.
• Excellent organizational skills with attention to detail in data entry and client documentation.
• Strong written communication skills for clear email correspondence and documentation.
• Demonstrated problem-solving abilities in customer service scenarios; capable of handling challenging situations effectively.
• Experience with customer service tools such as CRM platforms or ticketing systems is preferred.
• Ability to manage multiple tasks efficiently while maintaining a positive attitude.

This role is ideal for motivated individuals who thrive on helping others and excel in fast-paced environments! We are committed to providing paid opportunities that support your growth while delivering outstanding service to our clients.

Pay: $23.93 - $28.82 per hour

Work Location: In person