Customer Support Specialist

Customer Support Specialist

Zedmed PTY LTD | Melbourne VIC | Hybrid | Full time

Love helping people and making their day easier?

We're looking for a Customer Support Specialist to join our growing team at Zedmed.

You'll be helping healthcare professionals across Australia use Zedmed every day, solving problems, troubleshooting software and becoming someone our customers can rely on.

If you have experience as a medical receptionist or secretary using medical practice management software, this is a fantastic opportunity to turn that experience into a career in health tech.

About Zedmed

We're a Melbourne-based health tech company that's been helping healthcare practices work smarter for more than 30 years.

Our software is used by GPs, specialists, hospitals and allied health professionals across Australia.

We're a growing team, which means you'll have the chance to learn, develop new skills and grow with the business. We're big enough to have an established product and customer base, but small enough that your ideas and feedback genuinely matter.

What you'll be doing

You'll be one of the first people our customers speak to when they need help.

• Helping customers via phone and email
• Troubleshooting software issues and working through problems
• Investigating issues and identifying potential bugs
• Escalating complex issues to our technical team
• Helping customers get the most out of Zedmed
• Managing support tickets and following up on issues
• Explaining technical concepts clearly and simply
• Sharing customer feedback and recurring issues with our product and development teams
• Helping improve our support resources and knowledge base

What we're looking for

We're looking for someone who is friendly, curious, confident and loves solving problems.

You'll ideally have:

• Experience with medical or practice management software
• At least 2 years' customer service, support or healthcare administration experience
• Confidence speaking with customers over the phone
• Strong computer skills and an ability to learn new software quickly
• Good communication skills and plenty of patience
• A naturally curious mindset and attention to detail
• The ability to stay organised and know when to ask for help

Experience with Zedmed or another medical practice management system will be highly regarded.

We'll teach you Zedmed. What matters is that you're great with people, comfortable with technology and enjoy finding solutions.

Why join Zedmed?

This is more than a job answering support calls. It's a chance to build a career in health tech and develop skills across customer support, software and healthcare.

You'll get:

• Competitive remuneration
• Hybrid working
• A modern Melbourne CBD office
• Comprehensive on-the-job training
• Career progression as Zedmed grows
• The opportunity to learn from our support, product and development teams
• A supportive, fun, friendly team environment
• The chance to have your ideas and customer feedback genuinely heard
• The opportunity to work in health tech and make a real difference to healthcare practices

Your next opportunity could start here

Whether you're already working in medical software or you're working in a medical practice and you're the person everyone comes to when the software isn't behaving, we'd love to hear from you.

If you're curious, capable, friendly and love solving problems, apply now with your resume and tell us a little about your experience.

Please note that only shortlisted candidates will be contacted.

Application questions will relate to your right to work in Australia, customer service experience, experience with medical or practice management software and salary expectations.