Customer Support Specialist

Position Overview

We are a growing self-storage company operating multiple facilities and are seeking a dependable, customer-focused Customer Service Representative to be the first point of contact for new and existing customers. This role is primarily phone-based and focuses on handling inbound calls, assisting prospective customers, and supporting daily operations across our storage locations.

The ideal candidate is professional, organized, and comfortable speaking with customers while managing multiple facilities and systems.

Key Responsibilities

• Answer inbound calls from new and existing customers in a friendly and professional manner
• Assist potential customers with unit availability, pricing, promotions, and facility features
• Convert inbound inquiries into reservations and rentals
• Provide general customer support including account questions, billing inquiries, and basic issue resolution
• Route or escalate maintenance or operational issues to the appropriate team member
• Accurately enter and update customer information in management software
• Maintain a high level of customer satisfaction and professionalism at all times
• Follow company policies and procedures while representing the brand positively

Qualifications

• Previous customer service or call-center experience preferred (self-storage or property management a plus)
• Strong verbal communication skills and phone presence
• Comfortable working with multiple systems and basic computer software
• Organized, detail-oriented, and able to multitask
• Reliable, punctual, and professional
• Ability to work independently while supporting a team across multiple locations

Skills & Competencies

• Clear and confident communication
• Sales-minded with a customer-first approach
• Problem-solving and conflict-resolution skills
• Time management and attention to detail
• Comfortable handling high call volume during peak times

What We Offer

• Competitive hourly pay (based on experience)
• Growth opportunities within a growing company
• Supportive team environment
• Training on systems, processes, and self-storage operations

To Apply:
Please submit your resume and a brief introduction outlining your customer service experience.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Paid time off

Ability to Commute:

• Wichita, KS 67202 (Preferred)

Ability to Relocate:

• Wichita, KS 67202: Relocate before starting work (Preferred)

Work Location: In person