Customer Support Specialist

Customer Support Specialist

Consent2go

Who We Are

Consent2go is an event management system used by schools across Australia. We help schools manage compliance, privacy and risk when planning and running excursions.

Since 2018, we’ve grown organically by doing things well — providing quality products, great service, and practical solutions that genuinely help our clients.

We work closely with schools to understand their needs and make sure our software works for them.

As we continue to grow, we’re looking for an experienced Customer Support Specialist who enjoys working with people, loves solving problems and has a good technical mindset.

What It’s Like to Work Here

We’re a close-knit team based in Perth, and we like to keep things straightforward. We work together, support each other and don’t have a lot of office politics.

Our values are:

• Honesty and integrity
• Going above and beyond for our clients
• Providing great value
• Believing in what we can achieve
• Working hard and always looking for ways to improve
• Having a healthy work-life balance

About the Role

This is a client-first role where you’ll help customers get up and running with our software and make sure they’re getting the most out of it.

You’ll provide support remotely via phone and email, help troubleshoot issues, answer questions and work with clients to find practical solutions.

Don’t have previous support experience? That’s okay. Graduates and people who are new to customer support are encouraged to apply. What matters most is that you’re a good communicator, enjoy helping people and are comfortable learning new technology.

What You’ll Be Doing

• Helping clients with questions about the software, including setup, configuration and troubleshooting.
• Responding to support requests by phone and email.
• Keeping client information and support requests up to date in our CRM/ticketing system.
• Checking in with new and existing clients to help them get the most out of the software.
• Working closely with our Onboarding team to make sure new clients get up and running smoothly.
• Passing on client feedback and ideas so we can keep improving the product and service.
• Helping out with other tasks as needed.

About You

You’ll ideally be someone who:

• Communicates clearly and confidently, both in writing and on the phone.
• Has a good working knowledge of Microsoft Office 365, particularly Word, Excel and PowerPoint.
• Takes a common-sense, client-first approach and is happy to go the extra mile.
• Can explain technical issues in a simple, easy-to-understand way.
• Is good at troubleshooting and figuring things out.
• Is organised and can manage their time well.
• Pays attention to the details and takes ownership of their work.
• Picks up new systems and processes quickly.
• Is comfortable with technology and enjoys learning new things.

This is not a hybrid or remote role, and Permanent work rights in Australia without any restrictions are a must to be considered for the role.

Bonus points if you have experience in school administration or have worked with a Software-as-a-Service (SaaS) product.

The Details

📍 Location: Perth CBD – on-site
💼 Employment: Full-time

And, of course, there’s a great office view, plenty of snacks, and enough tea, coffee and drinks to keep you going!

If this sounds like the role for you, we’d love to hear from you. Send us your resume and a cover letter telling us a little about your background and why you think you’d be a great fit for the role.

Please note: We will not accept applications from recruitment agencies.