Triveni Global Consulting
Customer Support Specialist
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Surat, Gujarat, India
Work mode:
Onsite
Published on:
17 September 2026
What they need
Role Overview
As a Customer Support Specialist, youll be the first point of contact for customer inquiries via chat, email, and phone. Your role includes troubleshooting, providing guidance, and ensuring clients optimize their use of our platform. This entry-level position offers growth opportunities within a fast-paced SaaS company.
Responsibilities
Customer Support: Address inquiries, resolve technical issues, and guide users in platform navigation.
Product Expertise: Gain in-depth knowledge of the platform and relay customer feedback to improve features.
Problem Solving: Troubleshoot issues, advocate for customer needs, and escalate complex cases.
Continuous Improvement: Create knowledge base resources and enhance support processes.
Qualifications
Experience: 0-2 years in customer support (SaaS or electronics manufacturing preferred).
Skills: Strong communication, problem-solving, organizational, and technical aptitude.
Attributes: Proactive, empathetic, self-motivated, and team-oriented. • Preferred: Familiarity with supply chain software or tools like Zendesk.
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