Customer Support Specialist

Customer Support Specialist

Position Type: Part Time

Location: Philippines (Remote)

Schedule: Monday-Friday, 3:00 PM - 7:00 PM or 7:00 PM - 11:00 PM Ph Time

Salary Range: Php 30,000 - Php 40,000 per month

About the Role

As a Customer Support Specialist, you will be responsible for managing the day-to-day customer support needs of the business. You will work closely with a small, collaborative team to address customer inquiries, resolve order-related concerns, and assist with subscription management while maintaining a positive and trustworthy customer relationship.

This is a part-time position of approximately 20 hours per week, with the opportunity to transition into a full-time role as the business continues to grow.

Responsibilities

• Respond to customer inquiries through email and social media with accuracy, empathy, and professionalism.
• Manage customer tickets and workflows using Gorgias.
• Handle order-related requests through Shopify, including reshipping orders, processing refunds, and updating order statuses.
• Assist customers with subscription-related requests and account management.
• Identify recurring customer concerns and recommend improvements to support processes and the overall customer experience.
• Collaborate with the internal team to ensure customer support activities are aligned with company standards and business objectives.
• Maintain reliable coverage and help ensure a consistently high level of customer satisfaction during periods of growth.

Competencies and Qualifications

Must-Have

• 3–5 years of experience in customer service/support, ideally in e-commerce.
• Strong technical proficiency with Shopify.
• Experience with Gorgias or similar customer support tools.
• Demonstrated attention to detail and ability to manage multiple tasks accurately.
• Strong problem-solving skills with a proactive approach to finding solutions.
• Reliable, consistent, and trustworthy, able to take ownership with minimal supervision.
• Good written English (perfect grammar is less important; clarity and professionalism are key).

Nice-to-Have

• Familiarity with Skio or other subscription management platforms.
• Prior experience with startups or high-growth businesses.
• Background in operations or light order management.

What We Offer

• 100% Remote Work
• 13th Month Pay
• Healthcare (HMO)
• Comprehensive Fringe Benefits package
• Paid Service Incentive Lead (SIL)
• Paid Philippines Holidays
• Free Learning and Development Programs

Application Process

We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.