Customer Support Specialist

We are looking for a Herd Support Executive to join our team and provide technical support for our products and services based in Singapore. You will be handling our Malaysian client base and will be responsible for troubleshooting issues, resolving user queries, and ensuring the smooth operation of our products.

Job responsibilities:

• Provide first-level support such as system setting, onboarding, payroll processing and etc.
• Respond to user requests and inquiries via phone, email, or ticketing system.
• Troubleshoot and resolve system issues, such as login problems, data errors, or functionality errors.
• Escalate complex issues to the second-level support team or the vendor as needed.
• Resolve customer complaints, feedback, and inquiries in a professional and courteous manner.
• Provide information and assistance regarding our products and services.
• To generate monthly reports on Support Performance for Evaluation.

Job requirements:

• Bachelor’s degree in Computer Science, Information Technology, Human Resource or related field.
• Able to Speak, Read and Write in Malay to handle Malay speaking clients.
• Minimum 1 years of relevant working experience in HR/Payroll.
• Knowledge of HR processes and best practices (Malaysia).
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.

We appreciate people who are constantly working towards improving themselves. If you ever find yourself facing an issue, as a team, we’ll find the solutions together.

When’s a better time to join HerdHR and shape the product of the future? We say NOW.

NOTICE

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Transaction/Service/Application

Please be noted that should you not consent and provide use with the relevant personal data to fulfil the “Purposes” of collection, use and disclosure of your personal data by HerdHR, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment

You may refer and access our website for more information.

Herd is an integrated cloud-based solution that empowers business owners to accomplish more. A SaaS that’s more than your typical “Human Resource Software”.

We provide a solution for businesses (covering Singapore, Malaysia, Indonesia and more to come) to alleviate their pain points in day-to-day HR administrative tasks from attendance tracking, payroll processing, rostering schedules, leave administration, government contributions, tax and more.

Human Capital System for both recruiting and talent management are also something we’re excited about. We help your business become more automated and in every way connected with your employees in the HRMS process – the way HR should be.

We pride ourselves as a company that develop software products that addresses the pain points of businesses. Our biggest asset is our ability as a team to constantly adapt and ask ourselves, “Are what we doing today, improving the lives of our clients’ tomorrow?”