Customer Support Specialist

About the company

Emma is the app to manage all things money.

Our mission is to empower millions of people to live a better and more fulfilling financial life.

Emma was founded by engineers, who are extremely focused on coding, product and data. These are the three pillars on which we want to build a strong tech culture and fix personal finance once for all.

We have raised more than $8m+ to date to build the one stop shop for all your financial life. Our investors include Connect Ventures (investor in Curve, TrueLayer and CityMapper), Kima Ventures, one of the first in Transferwise, and Aglaé Ventures, early stage fund of the Groupe Arnault, investor in Netflix and Airbnb.

Alongside them, several angel investors, who have built and sold industry leading companies have decided to take part into this journey.

At Emma, we are:

• Bold
• Determined
• Focused
• Autonomus

We are a high-performance team and we run the company like a professional sports team. We expect each and every team member to move fast, have ownership over their workand hold each other to a high standard.

If you're not driven to own your work, execute swiftly, and innovate constantly, this isn't the right place for you.

About the role

Responsibilities:

• Provide exceptional customer support across all communication channels
• Handle sensitive customer inquiries with empathy and professionalism, ensuring timely and effective resolution
• Critical thinker and problem solver with the ability to assess risks and make sound decisions under pressure

About you:

• 2+ year of experience in customer service
• Experience with technical support
• Excellent organisational skills
• Want to learn about Financial Crime
• Experience with Crisp (or similar - Intercom, Zendesk...)
• Experience and interest in startups

Bonus points:

• Experience with customer onboarding and KYC
• Experience with AML
• Experience with financial services

Our process:

• Online Multiple Choice Questionnaire
• Phone call with internal recruiter
• 2nd call with a member of the team
• Onsite interview with CEO

Our process:

• Screening with internal recruiter
• Take-home challenge
• Technical call with Senior member of the team
• Recruiter sync
• Onsite interview with CEO

Our Benefits:

Vitality Membership

• Health care
• Dental care
• Reduced gym memberships
• Cashback benefits & discounts

Pension Contribution

Holiday Allowance

Paid Sick Leave

Emma Ultimate Subscription

MacBook

Referral Scheme: talented individuals and earn £1000 when they join us.

1 month sabbatical every 5 years

Annual Salary Review

Regular socials and lunches

To facilitate communication, productivity and speed, we work from the office Monday to Friday. This is not a hybrid role. Please only apply if you can certainly meet this requirement.

Our office address is: 1st Floor, Verse Building, 18 Brunswick Place, London N1 6DZ.

May the gummy power be with you!

By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.