Customer Support Specialist

Hiring: Process Associate – Australian Outbound Process

Location: Kirti Nagar, New Delhi

Process: Australian Outbound Voice Process

Designation: Process Associate

Work Mode: Work from Office

FRESHERS NOT ELIGIBLE/INTERNATIONAL VOICE EXP MANDATORY

We are looking for confident and energetic Process Associates who have strong outbound calling and cold-calling experience and are comfortable interacting with international customers.

Roles & Responsibilities

* Make outbound calls to Australian customers.

* Handle high-volume calling and connect with 500+ customers/leads as part of the daily calling process.

* Perform cold calling and effectively communicate campaign offerings.

* Generate quality leads and maintain professional communication with customers.

* Understand customer requirements and provide relevant information about the campaign.

* Maintain accurate calling records and follow the defined process.

* Work closely with the team to achieve individual lead-generation and incentive opportunities.

Eligibility & Experience

* Prior outbound/cold-calling experience is mandatory.

* Candidates with Australian process experience will be preferred.

* International outbound experience with strong cold-calling skills will also be considered.

* Excellent English communication and interpersonal skills.

* Candidates should be confident, proactive and comfortable speaking with international customers.

Salary & Incentives

Salary: Up to ₹30,000/month, depending on experience and relevant Australian-process exposure.

* Australian-process experience: Up to ₹28,000+

* Strong international outbound/cold-calling experience: Up to ₹30,000, depending on relevant experience and interview performance.

* Uncapped incentives — no fixed target-based incentive ceiling.

* Incentives are linked to the leads generated, allowing high performers to earn more.

Benefits

* One-way cab facility

* Meal provided

* Uncapped incentives

* Career growth & promotion opportunities

* Internal Job Posting (IJP) opportunities

* Supportive and professional work culture

* Opportunities to work across multiple international campaigns

Working Days & Timings

5.5 Days Working

Monday–Friday: Full Day

Saturday: Half Day

Sunday: Fixed Off

Shift: Morning Shift

Working Hours: 5:00 AM – 2:00 PM

Working Days: 5.5 Days

Interested candidates can apply with their updated CV.

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

• Flexible schedule
• Food provided

Work Location: In person