Customer Support Specialist

• There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team
• At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer
• We help them with any issues they have and proactively engage them to do the best possible recordings
• Be a part of our morning or afternoon shift
• Respond to customer requests in a clear and comprehensive manner as a front line supporter. We operate via emails, phone and chat
• Support the second line team by resolving general tickets and only forwarding the complex ones to the next level
• Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction
• Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels
• Provide feedback for optimizing the processes that we currently work with
• Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Veo
• Veo value results over process. Now this might sound innocent enough, but in Veo, this is really lived. All processes are questioned, as they should be!
• What can you expect when you are welcomed onboard? You get to work with our super cool Customer Success team spread across 2 streams: Customer Support & Retention, and 2 locations: Copenhagen and Miami
• You will be a part of the Customer Support team in Miami. You will be a part of our accelerating growth journey in a modern scale up company with a revolutionary product that is impacting so many sporting careers and lives

Benefits

• A great workplace with cool international colleagues and a flat organization where everyone will be heard
• Autonomy and freedom to find the approaches and best solutions for problems
• Meaningful work that makes a real difference in the world of sports
• Recognition for innovation and excellence
• Social gatherings: We go sailing, climbing, and dining together as often as we can
• Flexibility and versatility in day-to-day work, there are no boring days at Veo!
• Possibility to work in a cool international environment- Familiarity with customer service tools is an advantage
• Solution-oriented mindset and a structured approach to work
• Passionate about helping people and making them succeed
• Experience in customer-facing roles
• Interest in sports is a plus
• Excellent written communication skills
• Experience with tech support and/or product support
• You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change