Customer Support Specialist

Customer Support Specialist

Our support team is growing! Join our New Zealand customer experience team to support a proven precision agricultural solution to farmers, growers and ag contractors.

At the core of our offer is a GIS and job management system that helps organisations plan, coordinate, track and prove work in the field through one connected platform. By connecting people, vehicles, equipment, job information and disparate data sources in one system, Tabula provides real-time visibility across an entire operation. And more importantly, over time the data collected becomes a knowledge bank for landowners that will endure through generations, protecting and growing the value of their land.

About the Role

As a Customer Support Specialist at Tabula, you’ll operate as a primary support line to those who rely on our technology to run their operations every day.

You'll join our growing Customer Experience team and provide valuable assistance to our customers. You’ll do this by conducting outbound calls, as well as responding to incoming calls, emails and other messages from customers seeking support and training with Tabula’s hardware and software.

The role is based in Mosgiel (Dunedin) and is a shift-based, support queue role.

What You’ll Do

• Respond to incoming queries, conduct technical troubleshooting, and complete outbound calls as required

• Document support cases using appropriate templates in our CRM

• Clearly communicate bugs, feature requests and customer escalations to relevant parties

• Develop / document process and training documents for distribution both internally and externally

• Step in to support the wider team during critical moments when the team needs you

What You’ll Bring

We’re looking for someone who is excited about diving in to learn and help our most valued customers get the most from out system. Specifically:

• Experience in a Customer Support, or Technical Consulting role providing excellent support to customers
• Significant experience in support related tools and systems
• Experience working with sales and software development teams
• Ability to diagnose issues based on limited information, establishing clear steps to reproduce.
• Ability to work well with dissatisfied customers, achieving a good outcome.
• Ability to convey complex information in an easily understood way.
• Ability to manage priorities and deliver to a deadline.
• Excellent interpersonal skills, organisational and task management skills.

What’s on Offer

• Competitive salary – we’re open about what the role is worth; include your expectations when you apply.

• A product you can be genuinely proud of – one that makes a real difference to the people who feed New Zealand.

• A strong, tight-knit national team that’s collaborative.

• The stability of an established company with the energy and pace of a business still in growth mode.

• Dunedin lifestyle – if you’re not already based here, it’s genuinely worth considering. World-class nature, a vibrant city, and no Auckland traffic.

To apply, please send your cover letter and CV by pushing the apply button. Tell us about a customer support experience you’re proud of, and what you did to make it great. We’ll keep the ad open until we find the right person.

For those overseas who may be interested, only applicants that are legally entitled to work full-time in New Zealand and can be available for interviews in person in a reasonable timeframe will be considered for this position. Other applications may not necessarily be responded to.