Customer Support Specialist

Packly is a dynamic, fast-paced and ever-changing environment. As a Customer Support Specialist you will be a point of reference for our customers, guiding them through the purchasing process of our products and providing them with the necessary support.

A key part of your role is ensuring that customers are perfectly satisfied and aware of all our products.

You will be part of a dynamic and multicultural team and you will have the chance to work in a challenging atmosphere connecting with our Italian and international customers.

Requirements

Required skills and qualifications

• Mother tongue knowledge of Italian;
• Advanced knowledge of at least two of the following languages: French, Spanish, German and English;
• Familiarity with digital tools and technologies such as CRM software;
• Excellent communication and negotiation skills, with the ability to build and maintain long-term client relationships;
• Customer-centric mentality and ability to collect customer feedback and needs;
• Self-motivated and goal-oriented approach, with a passion for achieving and exceeding targets.

Preferred skills and qualifications

• Bachelor's degree in business, marketing, or a related field;

What we offer

• Training on the job;
• Flexibility and working from home;
• Professional growth in an international environment.

At Packly you will have the opportunity to work in a rapidly growing and expanding multinational environment that offers ample room for expression and growth where teamwork, proactivity and skills are critical success factors. We count on your personality and skills to help Packly get better and better.

Are you ready to make a difference and contribute with your professionalism to Packly's success? If so, we are waiting for you!

Department: Customer Support

Contract Type: Fixed-term contract (6–12 months), followed by a permanent contract

Working Hours: Full-time, 40 hours per week, Monday to Friday

Gross Annual Salary: €20,000 – €23,000