Customer Support Specialist

Job Title: Customer Service Executive (Trilingual) – Work From Home

Location: Malaysia (Permanent Work From Home)

Employment Type: Full-Time

Shift: Remote (Rotational Shifts) (Including Weekends & Public Holidays)

Job Summary

We are looking for a dedicated and customer-focused Customer Service Executive to provide excellent support through live chat and email. The ideal candidate is fluent in English, Chinese, and Bahasa Melayu, possesses strong communication and problem-solving skills, and is comfortable working in a fast-paced, remote environment.

Key Responsibilities

Respond to customer inquiries via live chat and email in a timely and professional manner.

Provide accurate product and service information to customers.

Resolve customer issues while ensuring a positive customer experience.

Collect customer feedback and share improvement suggestions with the management team.

Maintain high levels of customer satisfaction through empathy, professionalism, and effective communication.

Follow company policies, service standards, and quality guidelines.

Requirements

SPM qualification or above.

Minimum 1 year of experience in a customer service role.

Fluent in English, Chinese, and Bahasa Melayu (spoken, written, and reading).

Strong communication, problem-solving, and interpersonal skills.

Able to work under pressure in a fast-paced environment.

Proficient in Microsoft Office and Google Workspace (G Suite).

Must have a personal PC/Laptop with:

Minimum 8GB RAM

Intel Core i5 / AMD Ryzen 5 or higher

Stable internet connection with minimum 80 Mbps speed

Work Schedule

Permanent Work From Home.

Rotational shifts.

Must be available to work weekends and public holidays.

Rest days will be scheduled by the manager.

Preferred

Age between 21–35 years (where permitted by applicable employment laws and company policy).

*Customer Service*

* Malaysian Chinese

* Preferred age range: 21–35 years old.

* English & Mandarin (Speaking, Reading and Writing)

* 1 year experience in handling live chats ( Concurrent chats )

* Rotation Shift

* Off days depends on TL/Manager

* Full attendance RM300

* Night Shift Allowance RM500

* Incentive based on quarterly- base on stars each quarter 2K up to 8K per year. Per star is RM500 .

* Yearly Increment based on performance

* During Probation period, no benefits provided inclusive of MC

* 5 years above service RM20K housing allowance one time paid off

* Annual trip overseas for the top performer of the year. All expense paid

Rotational shifts timing

* 8am–6pm

* 1pm–11pm

* 10pm–8am

* shift will rotate once in two-three months

Pay: RM4,000.00 - RM4,500.00 per month

Work Location: Remote