Customer Support Specialist

Customer Support Specialist

Company: Simpro Group
Location: Miami, FL
Job Type: Full-Time
Pay: $20.00–$28.00 per hour (estimated range; actual pay may vary by experience and position)

Job Summary

Simpro Group is seeking a customer-focused Customer Support Specialist to assist customers with software questions, account issues, troubleshooting, and general product support. This role works closely with customers and internal teams to provide timely solutions and a positive support experience.

Responsibilities

• Respond to customer questions through phone, email, and support channels.
• Troubleshoot software, account, and technical issues.
• Guide customers through product features and solutions.
• Document customer interactions and resolutions accurately.
• Escalate complex technical issues to the appropriate internal teams.
• Follow up with customers to ensure issues are resolved.
• Maintain strong knowledge of Simpro products and services.
• Identify recurring customer issues and share feedback with internal teams.
• Deliver professional and responsive customer service.

Requirements

• Previous customer service, technical support, or help desk experience preferred.
• Strong written and verbal communication skills.
• Comfortable troubleshooting software and technology-related issues.
• Strong problem-solving and analytical abilities.
• Excellent organization and attention to detail.
• Ability to manage multiple customer requests and priorities.
• Comfortable learning new software systems and tools.
• Customer-focused and professional approach.

Benefits

• Full-time employment
• Competitive hourly pay
• Health and wellness benefits
• Paid time off
• Professional training and development
• Career growth opportunities
• Collaborative work environment

How to Apply

Apply through the Simpro Group careers page or the applicable Indeed listing. Submit an updated resume highlighting customer service, technical support, software, SaaS, help desk, or account-support experience.

Pay: $20.00 - $28.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Relocation assistance
• Vision insurance
• Work from home

Work Location: In person