Customer Support Specialist

Job Title: Customer Support Specialist (Non-Voice)

Location: Baner, Pune

Shift: 5:30 PM IST 4:30 AM IST (India Night Shift)

Working Days: Monday to Thursday

Salary Package: As per market standard

About PSG Global Solutions

PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) organization supporting global clients across industries such as healthcare, IT, logistics, retail, staffing, and customer service. With a strong focus on quality hiring, operational excellence, and client success, we are committed to delivering scalable recruitment solutions while fostering a culture of growth, collaboration, and innovation.

About the Role:

We are looking for a detail-oriented Customer Support Specialist (Non-Voice) to support payroll and timekeeping operations for healthcare professionals in the US. This role involves reviewing timesheets, identifying discrepancies, coordinating with internal teams, and ensuring timely processing through email and ticket-based communication.

Key Responsibilities:

• Review and validate weekly timecards and timesheets.
• Verify work hours, overtime, leave, and other pay-related entries.
• Identify and resolve discrepancies before payroll processing.
• Track pending approvals and ensure adherence to payroll deadlines.
• Maintain accurate records and update internal systems.
• Coordinate with internal teams through emails and ticketing platforms.
• Generate reports and support process improvement initiatives.
• Ensure compliance with company policies and quality standards.

Requirements:

• High school diploma or equivalent.
• 1–2 years of experience in customer support, payroll support, workforce administration, back-office operations, or related roles.
• Strong attention to detail and analytical skills.
• Good written communication skills.
• Proficiency in Microsoft Excel and MS Office applications.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with payroll systems, databases, ATS, or ticketing tools will be an added advantage.
• Prior exposure to healthcare staffing or workforce management is preferred.

Perks & Benefits

• Employee insurance coverage worth 5 lakh per annum.
• Night Shift Allowance
• Cab Pick up and Drop
• Team outings and quarterly cultural events.
• Rewards & Recognitions.