Customer Support Specialist

Customer Support Specialist

About the Organization

We are a customer-focused organization providing administrative and motor vehicle support services to individuals and communities throughout California. Our team is committed to delivering accurate information, efficient service, and a professional customer experience while maintaining high standards of integrity, confidentiality, and accountability.

About the Role

As a Customer Support Specialist, you will serve as a key point of contact for customers seeking assistance with motor vehicle services, documentation, appointments, account information, and general inquiries. You will communicate with customers through approved channels, assist with routine requests, maintain accurate records, and coordinate with internal teams when additional support is required.

Key Responsibilities

* Respond professionally to customer inquiries by phone, email, and approved communication channels.

* Provide clear information regarding motor vehicle services, procedures, documentation, and appointments.

* Review customer information and documentation for completeness and accuracy.

* Assist with appointment scheduling and routine service requests.

* Maintain and update customer records in designated systems.

* Perform data-entry and administrative tasks with a high level of accuracy.

* Identify and document customer concerns and refer complex matters to the appropriate department.

* Protect confidential customer information and follow established privacy and security procedures.

* Maintain professional communication while assisting customers with questions or concerns.

* Collaborate with team members to support efficient and consistent customer service.

Qualifications

* High school diploma or equivalent preferred.

* Previous experience in customer service, administrative support, public-facing services, or a related field preferred.

* Strong written and verbal communication skills.

* Excellent attention to detail and organizational abilities.

* Comfortable using computers, email, databases, and standard office applications.

* Ability to manage multiple requests while maintaining accuracy and professionalism.

* Dependable, organized, and committed to providing a positive customer experience.

Work Schedule

* Full-time position.

* Monday–Friday schedule.

* Schedule and work arrangement will be based on operational requirements.

Benefits

Eligible employees may receive benefits according to the organization’s applicable plans and policies, which may include:

* Paid Time Off

* Medical, Dental, and Vision Coverage

* Retirement Plan

* Life and Disability Insurance

* Professional Development Opportunities

* Employee Assistance Programs

* Additional benefits based on eligibility

Equal Opportunity Employer

We are committed to maintaining a professional and inclusive workplace and provide employment opportunities in accordance with applicable federal and California employment laws.

Employment requirements, compensation, benefits, and work arrangements are subject to the actual position and applicable organizational policies.

Pay: $55,000.00 - $65,000.00 per year

Work Location: Remote