Customer Support Specialist

About Prorize

Prorize is a global leader in Revenue Management Solutions and now serving clients in 24 countries across six continents. Winner of the world’s top prize for advanced analytics, the Franz Edelman Award, Prorize’s proprietary software and pricing consultants help clients in nine countries across the globe maximize revenue from their assets. Prorize’s data-driven approach provides value through mutually beneficial transactions and optimum price points, bringing sustainable and profitable growth.

Summary

If you are a detail-oriented person with analytical and business acumen, familiar with pricing and revenue management concepts, and have experience with customer support and JIRA, consider joining Prorize. We are looking for a self-motivated Support Specialist to ensure that our growing client base and client management team are supported, and our clients are ultimately seeing results from our award-winning revenue management solution according to best practices.

Key Outcomes and Accountabilities

• Work within the Client Success team to address client issues and client reporting
• Quickly develop business and technical knowledge of Prorize solutions and price recommendations
• Research and respond to client inquiries and issues in a timely manner
• Manage the execution and delivery of internal reports
• Perform monthly and quarterly functions, including system pricing reviews, presentations, and client KPI tracking
• Manage Jira ticketing and reporting
• Prepare relevant documentation and presentations
• Communicate effectively with customers at all levels
• Document, socialize, and escalate issues, defects, and enhancement requests
• Create and maintain help articles, troubleshooting guides, FAQs, and internal support documentation
• Work alongside multiple disciplines within Prorize, such as business development, pricing science, product management, and development.

Competencies, Qualifications and Experience

• Bachelor’s degree in a related field
• 2+ years of client success experience, analytics, pricing, or related field
• Proficiency with Microsoft Office applications with expertise in Excel
• Experience working with SharePoint, JIRA, and project management software
• Ability to plan, organize, schedule, and focus on key priorities
• Excellent oral communication skills, both face-to-face, via phone, and video conferencing
• Demonstrated proficiency in client and internal written communications
• Driven to achieve with minimal supervision in a very dynamic and timeline-sensitive work environment
• Strong analytical skills
• US Citizen or permanent resident

We conduct our operations in a business casual environment that provides plenty of opportunity for growth. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates new possibilities. We offer a competitive base salary, health insurance for employees and dependents, and a 401K profit sharing plan. If this is the opportunity you are looking for, send an email to [email protected] .