Customer Support Specialist

Company: Ashoka Group
Location: Green Park, Kompally, Hyderabad
Salary: ₹20,000 – ₹30,000 per month
Experience: Relevant experience in Customer Support / Travel / Banking / Hotel Industry preferred
Languages: Hindi & English – Mandatory
Working Hours: 10:00 AM – 6:30 PM
Working Days: Monday to Saturday

Key Responsibilities

• Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
• Provide accurate information and assistance regarding products and services.
• Resolve customer complaints and issues professionally and within defined timelines.
• Coordinate with internal teams to ensure smooth customer service.
• Maintain customer records and update communication details.
• Follow up with customers regarding pending requests and requirements.
• Ensure a positive customer experience through professional and timely communication.

Requirements

• Hindi & English communication skills – Mandatory.
• Prior experience in Travel, Banking Services, Hotel/Hospitality, or Customer Support preferred.
• Excellent verbal and written communication skills.
• Good customer-handling and problem-solving abilities.
• Professional and polite approach while communicating with customers.
• Basic computer knowledge and familiarity with MS Office/CRM tools.
• Ability to handle multiple customer queries and follow-ups efficiently.

Preferred Background

Candidates with experience in Travel & Tourism | Banking Services | Hotels & Hospitality | Customer Support | Front Office | Customer Relationship Management are preferred.

Key Skills

Customer Support | Customer Handling | Communication | Problem Solving | Follow-up | CRM | Hindi & English | Coordination

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person