Customer Support Specialist

Customer Support Specialist

Job Summary

We are seeking a Customer Support Specialist responsible for interpreting customer requirements through RFQs and other concerned documents, managing supplier/customer documentation, ensuring compliance with customer standards, handling customer portals (B2B), and supporting end-to-end requirement management activities. The role requires strong analytical skills, attention to detail as well as specific, stakeholder coordination, and expertise in compliance documentation and requirement traceability.

Key Responsibilities

Customer Requirement Management

• Conduct gap analysis and risk assessments.
• Support RFQ review and requirement mapping activities.

Compliance & Documentation

• Manage document control, revision management, and version tracking.

Customer Portal Management

• Manage customer portals and compliance platforms.

Reporting & Coordination

• Prepare KPI reports, compliance reports, and customer status updates.
• Coordinate with Engineering, Quality, Supply Chain, and Suppliers.
• Escalate issues and support resolution activities.
• Maintain requirement traceability and action tracking logs.

Must Have Skills (High Priority)

• Customer Requirement Interpretation
• Supplier Requirement Review
• Customer Standards Understanding
• Gap Analysis
• Data Validation
• RFQ Interpretation
• Stakeholder Management
• To be specific while dealing with stakeholders w r t communication.

Preferred Industry

• Automotive – Engine (Power train) or Exhaust system would be preferrable.
• Manufacturing

Qualification

• B.E./B.Tech (Mechanical, Automobile, Production
• 3+ years experience in customer support, engineering coordination, or supplier/customer management (B2B Portal management).
• Able to understand & co-relate CAE (FEA/CFD) reports with RFQ Document.
• Good exposure on Engineering materials.