L
LXL Ideas
Customer Support Specialist
Skills
Customer Support
17 days ago
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Important information
Contract type:
Permanent
Salary:
₹800,000 – ₹1,000,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
7 October 2026
What they need
Role & responsibilities
- Drive onboarding, engagement & retention
- Build strong relationships with clients (mainly School principals and partners).
- Reduce churn and improve renewals
- Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives
- Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth
- Track NPS/CSAT, team performance & customer health
- Turn customer feedback into actionable business insights
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