Customer Support Specialist

iKnowHow Group is a dynamic, international technology company with 24+ years of experience and a team of 300+ talented professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and the Public Sector.

Through its specialized subsidiaries, it brings domain expertise in areas such as Health and Robotics, blending deep industry knowledge with advanced, future-ready technologies.

At its core, iKnowHow S.A. delivers end-to-end project development, both internal and client-facing, turning strategy into scalable, real-world solutions. Our portfolio spans Data & AI platforms, enterprise integration, cloud-native applications, and large-scale digital transformation initiatives, enabling leading organizations across the public and private sectors to evolve and grow.

We're looking for curious, driven people who want to create impact through technology and grow with us.

As we continue to grow, we are seeking a friendly and motivated Customer Support Specialist to join our Customer Support team. Do you enjoy helping people, communicating with courtesy and composure, and solving problems? Then we may be looking for you. No technical background is required. We will teach you everything you need to know.

Responsibilities:

• Handle customer requests and inquiries.
• Log and track each request through to resolution.
• Provide customers with basic guidance and information about our services.
• Collaborate with internal teams to resolve more complex issues.

Requirements

• Excellent command of the Greek language (written and spoken).
• Courteous, patient, and pleasant communication style.
• Strong organizational skills and attention to detail.
• Eagerness to learn and work as part of a team.
• Basic computer skills (email, Microsoft Office).
• Previous experience in customer service, a call center, or sales is a plus.

Benefits

• Competitive salary package
• Career development and growth opportunities within the company
• An amazing private & open-office workspace in Athens #LI_Hybrid
• Friendly, stable, and enjoyable working environment