Customer Support Specialist

Your Mission

The Academy for Defense Intelligence (ADI) serves as an integrated training solution for all Defense Intelligence Agency (DIA) training. Shared educational support services support learning across all ADI schoolhouses. Your mission is to provide educational support services to personnel across the Defense Intelligence Enterprise.

Your Responsibilities

• Create course offerings, manage registration process, manage course enrollment and closeout, and provide customer support to learners
• Ensure readiness of classrooms, track IT trouble tickets and track IT equipment lifecycle
• Create, manage and maintain the master schedule for ADI schoolhouses
• Proctor exams as needed, deliver support for ad hoc assessments, and manage End of Course surveys
• Assist in the planning, execution, and follow-up of federal employee related seminars for government personnel

Your Qualifications

• Minimum 1 year experience in education/admin support
• Excellent oral and written communication skills
• Proficient in Microsoft Office Suite with advanced proficiency in Excel
• Experience utilizing Student Information Systems and Learning Management Systems such as Blackboard and AGILE
• TS/SCI clearance required, CI polygraph preferred