Customer Support Specialist

Customer Support Specialist

Company: WordStream by LOCALiQ
Location: Boston, MA
Pay: $23.00–$30.00 per hour (estimated; confirm with employer)
Job Type: Full-time

Job Description

WordStream by LOCALiQ is seeking a customer-focused and detail-oriented Customer Support Specialist to assist customers with digital marketing tools, account questions, and service-related issues. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to explain technical information clearly while delivering a positive customer experience.

Responsibilities

• Respond to customer inquiries by email, phone, or other support channels.
• Help customers navigate digital marketing tools and platform features.
• Troubleshoot account access, campaign setup, and basic technical issues.
• Explain product features and provide clear step-by-step guidance.
• Document customer interactions and resolutions in support systems.
• Escalate complex issues to the appropriate technical or account management teams.
• Follow up on outstanding requests to ensure timely resolution.
• Identify recurring customer concerns and share feedback with internal teams.
• Maintain accurate customer records and protect confidential information.
• Meet established customer service and response-time standards.

Requirements

• Previous customer support, client services, or technical support experience preferred.
• Strong written and verbal communication skills.
• Excellent problem-solving and time-management abilities.
• Comfort using web-based applications, CRM platforms, and support tools.
• Interest in digital marketing, online advertising, or customer technology.
• Ability to manage multiple inquiries in a fast-paced environment.
• Professional attitude and commitment to customer satisfaction.

Benefits

Potential benefits may include health insurance, paid time off, retirement plan options, and professional development opportunities, depending on employment terms and eligibility.

How to Apply

Visit the LOCALiQ website to explore company information and look for current customer support opportunities. You can also review WordStream resources for information about its digital marketing products.

Submit an updated resume highlighting your customer service experience, communication skills, technical troubleshooting abilities, and relevant digital marketing knowledge.

Pay: $23.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Flexible schedule
• Relocation assistance
• Vision insurance
• Work from home

Work Location: In person