Customer Support Specialist

At Netzet, we’re all about creativity, innovation, and big ambitions. Ever wondered what it’s like to spend $1 million a day on digital ads? We’re not there yet, but we’re well on our way.

Who we are

Right now, we’re scaling several of our brands across 50+ countries. What makes us different? We don’t just scale businesses - we build them from the ground up. We’ve mastered the art of growing brands quickly and consistently, and we’ve proven it time and time again.

Our biggest win so far? One of the brands we built was acquired by a NASDAQ-listed company. It’s just the beginning of what we’re capable of.

We are looking for a resilient and adaptable Customer Support Specialist to help us deliver an exceptional customer experience. Your primary focus will be resolving escalated email tickets - stepping in to navigate non-standard situations and ensuring a smooth, timely resolution for our users.

What You Will Do:

• Process Escalations: Handle non-standard customer tickets via email by strictly following our established guidelines and processes.
• Report Issues: Identify problems that need further investigation and report them to the right internal teams (e.g., tech or product teams).
• Navigate Variety: Switch contexts between different products throughout the day, applying the correct solutions for each.
• Manage Situations: Take ownership of the tickets assigned to you, and proactively ask for help or clarification when you hit a roadblock.

What We Are Looking For:

• Mindset Over Experience: You might have some basic customer-facing experience (which is a great plus!), but what matters most is your willingness to learn and grow.
• Extreme Flexibility: You are highly adaptable. Jumping between different products and situations doesn't scare you - it keeps you engaged.
• Resilience: You don't easily get overwhelmed by new information or changing daily tasks.
• Growth Mindset: You view feedback as a valuable tool for learning. You are open-minded, receptive to advice, and always looking for ways to improve your skills.
• Proactive Communicator: You are not afraid to raise your hand and ask the right questions when something is unclear.
• Language Skills: Fluent in English (excellent written communication skills are a must, as this is an email-based role).

What to expect:

• You’ll join a small, friendly team where people are open, direct, and easy to work with.
• We keep things practical - no heavy processes or unnecessary layers.
• You’ll work with teammates who know their craft and care about doing things well.
• There’s variety: different products, different challenges, and enough change to keep the work from feeling routine.
• We use solid, modern tools that actually help, not slow you down.
• Team culture matters to us - workations, bike rides, game nights, lunches, and whatever else we decide to do together.

Join us!

If you want to be part of our growing team, apply now or reach out directly at [email protected] — let's have a chat!