Customer Support Specialist

Company: Kelly Services

Location: Onsite - Austin, TX 78704

Assignment Length: 1 Year

Position Overview Kelly Services is seeking a detail-oriented and customer-focused Customer Service Specialist to join our client’s team in Austin, TX. This role is responsible for providing courteous and professional service in a fast-paced supply chain environment within the semiconductor industry.

Responsibilities

• Respond professionally to incoming customer phone calls regarding spare parts quotes, order placement, repair and warranty services, shipment tracking, and billing inquiries
• Manage customer accounts, including maintaining Supplier Managed Inventory (SMI) programs
• Advise customers on delivery schedules and investigate shipping issues promptly
• Address and resolve customer complaints or concerns efficiently
• Overtime, weekends, and holiday work may be required as business needs demand

Qualifications

• Associate’s Degree or higher in Business Administration, or equivalent experience
• Minimum 2 years of experience in customer service and order processing; experience with parts shipping/receiving administration, materials planning, purchasing, or product support by telephone preferred—especially in the semiconductor industry
• Proficient in SAP (preferred); knowledge of Microsoft Dynamics CRM a plus
• Strong verbal communication skills and professional telephone etiquette
• Working knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)

Apply Today! If you are a customer-focused problem solver with a drive for process excellence, we invite you to apply and join Kelly Services in supporting some of the world’s leading organizations.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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