Customer Support Specialist

Job Description: Customer Support Executive – US Shift

Company Name: M/s Shivaay
Location: Zirakpur, Punjab
Employment Type: Full-Time
Shift: US Night Shift
Experience: 2–4 Years Preferred | Freshers Can Also Apply

Position Overview

M/s Shivaay is seeking a motivated, professional, and customer-oriented Customer Support Executive to join our team in Zirakpur. The ideal candidate will be responsible for managing customer interactions across multiple communication channels, addressing client concerns, and ensuring timely and effective resolutions.

Candidates with 2–4 years of relevant experience in customer support or client servicing are preferred. However, freshers with excellent communication skills, a positive attitude, and a willingness to learn are also encouraged to apply.

Key Responsibilities

• Handle customer inquiries and requests through chat, email, and telephone.
• Provide prompt, accurate, and effective solutions to customer concerns.
• Maintain professional, courteous, and customer-focused communication.
• Understand customer requirements and ensure appropriate resolution of issues.
• Maintain accurate records of customer interactions, resolutions, and follow-up activities.
• Ensure a seamless customer experience and maintain high customer satisfaction standards.
• Handle challenging customer situations with patience and professionalism.
• Coordinate with internal teams to facilitate timely issue resolution.
• Manage multiple tasks efficiently while adhering to company policies and service standards.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong customer-handling, interpersonal, and problem-solving skills.
• Basic understanding of customer support processes and service delivery.
• Good computer proficiency and familiarity with email and chat communication.
• Strong organizational skills, attention to detail, and time management abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• A professional attitude, positive mindset, and commitment to customer satisfaction.

Shift and Location Requirements

• Work Location: Zirakpur, Punjab
• Shift Timing: US Night Shift
• Candidates must be comfortable working overnight hours aligned with US business operations.

Application Invitation

If you are passionate about customer service, possess strong communication skills, and are looking to build or advance your career in customer support, we invite you to apply for this opportunity at M/s Shivaay.

Freshers and experienced professionals are welcome to apply.

Pay: ₹25,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

• Zirakpur, Punjab (Zirakpur, S.A.S Nagar District): Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 3 years (Required)

Location:

• Zirakpur, Punjab (Zirakpur, S.A.S Nagar District) (Required)

Shift availability:

• Night Shift (Preferred)

Work Location: In person