Customer Support Specialist

Job highlights

• Being comfortable in handling stressful situations such as dealing with customer frustrations,the unavailability of a critical feature,and coordinating with different teams and resources to find a workable solution to manage the requirement . Organisational skills and experience in improving processes .

• Respond promptly and professionally to incoming customer inquiries on telephone, chat, and email.

• Take charge of customer issues from start to finish while working in a dynamic and fast-paced environment. Resolve tickets and coordinate with the right teams to achieve satisfaction.

• Being the one responsible for ensuring that all customers have a great experience with the product, a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.

• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.

• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.

• Working directly with product teams to identify current issues and synthesis the diverse feedback you hear from our customers, we offer informed opinions on potential solutions.

What you need?

Remember that there s no such thing as the perfect candidate or background, which is what makes us unique and successful!

• Passion for talking to customers all day, every day
• A genuine enjoyment of technology
• Excellent verbal and written communication skills.
• Great problem-solving abilities and attention to detail
• Being comfortable in handling stressful situations such as dealing with customer frustrations, the unavailability of a critical feature, and coordinating with different teams and resources to find a workable solution to manage the requirement
• Organisational skills and experience in improving processes
• Assist in other operational work
• The ability to explain complex topics in easy-to-understand and concise language [English & Hindi]
• Demonstrated drive to exceed performance expectations and the ability to work with change.
• An understanding of internet culture
• You re entrepreneurial; you don t need direction; youre self-driven, energetic, enthusiastic, adaptable, and a team player.