Customer Support Specialist

About the Role

FSI is seeking a highly organized and customer-focused Customer Support Specialist to join our team at our Woodstock, Ontario facility.

This position plays an important role in supporting our customers throughout the sales and project cycle—from initial quote requests through order processing, material coordination, receiving, and shipping. The successful candidate will be comfortable working in a dynamic environment, managing multiple priorities, and working closely with customers and internal team members to ensure orders are handled accurately and efficiently.

Key Responsibilities

• Respond to customer requests, assist with quote, and order requirements throughout the sales and project cycle.
• Prepare and generate customer quotations based on incoming requests.
• Enter and process sales orders upon receipt of customer purchase orders.
• Communicate with customers regarding quotes, orders, material requirements, and order status as required.
• Work closely with the Order Specialist and AARON'S TITLE to ensure quoted materials are ordered and brought into FSI once a customer's purchase order has been received, and coordinate with internal team members to help ensure customer requirements and timelines are met.
• Help package and prepare material orders for shipment.
• Assist with receiving incoming materials and orders in the warehouse.
• Maintain accurate customer, quotation, and order information.
• Provide professional, responsive, and helpful service to customers throughout the order process.
• Perform other related duties as required to support the sales, customer service, order fulfillment, and warehouse functions.

Qualifications

The ideal candidate will have:

• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• The ability to manage multiple customer requests and priorities in a fast-paced environment.
• Strong computer and data-entry skills; knowledge of Microsoft Dynamics 365 Business Central (BC365) would be a strong asset.
• The ability to work effectively both independently and as part of a team.
• Experience with quotations, sales orders, purchasing, order processing, shipping, receiving, or customer service is an asset.
• Experience working in an industrial, manufacturing, distribution, or technical environment is an asset.

Work Environment

This is an on-site position based at FSI's facility in Woodstock, Ontario. The role combines office-based customer and order support with hands-on involvement in warehouse shipping and receiving activities.

The Customer Support Specialist will report to AARON'S TITLE and will work closely with other members of the FSI team to ensure customer requests are handled accurately, professionally, and efficiently.

Compensation & Benefits

At FSI, we value our employees and are committed to providing a supportive, collaborative work environment along with a competitive compensation and benefits package.

We offer:

• Competitive Salary: $49,000–$54,000 per year, based on qualifications and experience.
• Extended Health Benefits: Coverage to support your health and well-being.
• Dental & Vision Benefits: Coverage for dental and vision care.
• RRSP Matching Program: Employer matching contributions of up to 5% to help you plan for your future.
• Paid Vacation: Three weeks of vacation starting in your first year.
• Supportive Team Environment: A professional and collaborative workplace where teamwork, initiative, and customer service are valued.
• Variety in Your Workday: An opportunity to gain experience across customer service, sales support, order coordination, and warehouse operations.

FSI is committed to providing a positive workplace where employees can contribute, develop their skills, and play an important role in delivering excellent service to our customers.

Pay: $49,000.00-$54,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person