Customer Support Specialist

Requisition ID: 40140

Brands to love, Careers to last.

Why You Should Join Us At Molson Coors, we've been bringing people together over a cold beer for more than 200 years. Our award-winning portfolio includes beloved brands such as Cobra, Coors, Carling, Madri Excepcional and Blue Moon, our diverse range also features popular brands like Aspall, Rekorderlig, Staropramen, Doom Bar. As a global leader in the beverage industry, we are deeply committed to promoting responsible drinking and driving sustainability.

With a presence in over 100 countries and a team of 16,000 employees, we are dedicated to fostering a sustainable future for our communities and championing responsible drinking worldwide.

Joining us means becoming part of a company that values tradition while innovating to meet the evolving tastes of our consumers. We believe in celebrating all of life’s moments together and making a positive impact in the world.

Due to some internal changes we’re now looking for a number of customer-focused professionals to join our Customer Technical Services & Customer Experience Teams.

Your purpose Are you someone who naturally puts the customer first, enjoys variety in your day, and takes pride in delivering both exceptional service and commercial results?

We have a number of roles ideal for individuals who enjoy building relationships, resolving issues end‑to‑end, and identifying opportunities to add value through every customer interaction.

You’ll be at the heart of our customer journey, managing enquiries, orders, and service requests across multiple channels while delivering a consistently positive experience.

Key Responsibilities

• Handle customer enquiries via phone, email, web chat, text, and digital portals
• Manage and process orders accurately across multiple channels (including EDI)
• Resolve customer issues with empathy, professionalism, and ownership
• Spot customer problems and maximise sales opportunities during service conversations, gathering important information
• Work closely with internal and external stakeholders
• Aware of and looking for continuous improvement opportunities

About You

• Strong communicator with a customer-first mindset
• Confident managing multiple tasks in a fast-paced environment
• Resilient, adaptable, and comfortable handling challenging conversations
• Highly organised with strong attention to detail
• Proactive problem-solver who takes accountability for outcomes

These roles are ideal for someone who enjoys balancing great service with commercial awareness and thrives in a busy, people-focused environment.

Important Information

• This role will be advertised until the end of Friday 23rd October
• A role behaviour-based gamification assessment must be completed by Friday 30th October to be considered for the next stage of the process
• In person interviews to be held at our Burton HQ on Friday 13th November (please ensure you can be available for a full morning or afternoon slot)

Molson Coors Beverage Company: Building Careers Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together.

Our aim to build a skilled and highly engaged workforce that unites around our shared values and reflects our diverse marketplace; and foster a workplace where all employees’ unique talents, skills and perspectives are valued and leveraged – where all people feel that we are #BetterWithYou. This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background.

We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at [email protected].

Job Posting Grade: 8 Pay And Benefits At Molson Coors, we’re committed to paying people fairly and equitably for the work they do.

Our Total Rewards package includes a base salary of £26,700.00

£35,100.00 (posting salary range) plus a 5.5% target annual bonus, alongside a comprehensive benefits offering designed to support different needs and life stages. Benefits are flexible and include health, dental and vision coverage, a pension with up to 10% employer match, wellbeing support, an Employee Assistance Programme, life leave, and 31 days’ annual leave plus 3 bank holidays, with the option to buy or sell additional holiday.

The salary range shown above reflects what we, in good faith, believe we would pay for this role at the time of posting. Final pay is based on a number of non‑discriminatory factors, such as required work location, previous experience, skills and internal equity.