Customer Support Specialist

HIRING! HIRING!! HIRING!!!

Job Title: Customer Support Specialist
Company: Global PayTech Ltd
Location: Fully Remote
Employment Type: Full-time
Salary: ₦130,000 Naira per month (Net Salary)

Job Summary

Global PayTech is seeking a proactive, customer-focused, technical and detail-oriented Customer Support Specialist to join our growing team. The successful candidate will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through email, live chat, telegram, and other approved communication channels.
• Assist customers with account-related inquiries, payment transactions, platform navigation, and service-related issues.
• Investigate customer complaints and technical issues, providing timely and effective resolutions.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Maintain accurate records of customer interactions, complaints, feedback, and resolutions.
• Identify recurring customer issues and recommend improvements to enhance the customer experience.
• Work closely with the Sales, Tech and Operations teams to resolve customer concerns.
• Maintain a professional, patient, and customer-first approach in all interactions.
• Meet established customer service targets, including response times, resolution times, and customer satisfaction goals.
• Prepare regular reports on customer inquiries, complaints, feedback, and support performance.

Requirements

• Bachelor's degree, HND, OND, or relevant qualification is an advantage.
• Having a strong technical background and understanding of customer support softwares is a plus
• Proven experience in customer support, technical support customer service, help desk support, or a related role.
• Ability to learn new things fast, and multitask
• Excellent written and verbal communication skills.
• Strong problem-solving, troubleshooting, and conflict-resolution abilities.
• Good organizational skills and attention to detail.
• Ability to handle multiple customer inquiries while maintaining service quality.
• Strong interpersonal skills and the ability to communicate professionally with customers from diverse backgrounds.
• Ability to remain calm, patient, and professional when handling difficult situations.
• Self-motivated, reliable, and capable of working independently in a fully remote environment.
• Willingness to learn new technologies, products, and support procedures.

Preferred Qualifications

• Experience in fintech, payment processing, banking, e-commerce, or other technology-driven industries.
• Familiarity with customer support platforms, ticketing systems, and CRM tools such as Zendesk Telegram Bots, or similar platforms.
• Basic understanding of online payments, payment gateways, and digital financial services is a plus
• Experience supporting international customers across different time zones.
• Ability to analyze customer feedback and identify opportunities for service improvement.
• Proficiency in an additional international language is an advantage.

What We Offer

• Fixed monthly salary.
• Fully remote work environment .
• Opportunity to grow professionally within a developing fintech company.
• Collaborative and supportive team environment.
• Opportunity to contribute to improving customer experience and service delivery.

How to Apply

Interested and qualified candidates should send their CV and cover letter to:

Email: [email protected]

Email Subject: Customer Support Specialist

Work Location: Remote

Pay: ₦130,000.00 per month

Work Location: Remote