Customer Support Specialist

Department: Front Desk, Information & Solution Centre

No: of vacancies: Three (5)

Salary: 3,00,000/- to 6,00,000/- per annum as CTC

Our Customer Service team are looking for energetic, passionate, customer-focused individuals to join our team at Cessna Lifeline Veterinary Hospital, Domlur, Bengaluru, Karnataka.

Responsibilities for Customer Support Representative

· Respond promptly and professionally to incoming customer inquiries in person, by telephone, WhatsApp or by email

· Provide accurate information on our wellness services, grooming, swimming, boarding, pharmacy, and more

· Maintain an updated knowledge of the organization's products, services, and customer service policies

· Assist with appointment bookings, check-ins/check-outs, service flow, and client satisfaction

· Document queries, feedback, customer interactions when necessary, compiling documents and forwarding information to interested parties

· Recommend plans, packages, and products to the pet parents

· Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

· Assist clients by answering any questions they may have

· Participate in training opportunities provided by the organization or by outside entities

· Establish and maintain good rapport with customers by using positive language and anticipating their needs

· Collaborate with the internal teams to deliver the best customer experience

· Build long-term relationships with pet parents and pets

Requirements

Essential Qualifications for Customer Support Specialist

· 2+ years of previous customer service experience a plus

· Friendly and welcoming manner with clients and other members of the customer service team

· Extensive knowledge of the company's policies, procedures, goods and services

· Familiarity with customer-relationship management (CRM) software programs

· Ability to explain complex concepts in a clear, simple manner to customers

· Multilinguistic proficiency (Kannada, Tamil and Hindi)

· Excellent organizational and multitasking skills

· Ability to maintain a calm and polite manner in stressful situations

· Willingness to cooperate with customers and management to resolve any issues that may arise

· Work under pressure

· Ability to achieve the target set for the day & monthDesirable Qualifications for Customer Support Specialist

• Empathy
• Communication
• Adaptability
• Efficiency
• Relationship building
• Problem-solving

What are we looking for?

• Completion of Degree course or Higher Secondary School (Year 12 or equivalent)
• Excellent spoken and written English communication
• Computer literacy (MS Outlook, Word, Internet)
• Professional, courteous, and customer-focused demeanor
• Ability to work in a fast-paced team environment