Customer Support Specialist

At Giant Group we have an exciting opportunity for Specialist Suport Operațional (in UK known as Agency Support Executive) to join our growing team.

Job Title: Specialist Suport Operațional (in UK known as Agency Support Executive)

Department: Agency Sales

Location: Remote, Romania

Salary: 7500 - 8000 RON gross per month

Hours: 40hrs, 9 hrs per day, Monday – Friday 11:00am–8:00pm (Romanian time)

Tenure: Permanent

Deadline to apply: 22nd October 2026

Please upload your CV in English. Strong English communication skills are essential for this role.

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

Employed by Native Teams in Romania, you will work as the Agency Support Executive for Giant Group in UK.

As a Client Support Executive within Agency Support, you will play a key role in delivering a high-quality, proactive service to our recruitment agency partners. You will be responsible for onboarding new agencies, managing client interactions, and ensuring a smooth and professional experience throughout the client lifecycle.

By engaging directly with agencies via phone and Teams, you will reduce reliance on email, resolve issues more efficiently, and build strong working relationships. The outcome of your role will be improved client satisfaction, faster onboarding, and increased engagement with Giant’s services.

Key responsibilities of the role include:

• Conducting onboarding calls with new agencies, ensuring they understand processes, systems, and compliance requirements.
• Acting as a key point of contact for agency queries, resolving complex issues efficiently.
• Proactively engaging with agencies through welcome calls, follow-ups, and periodic check-ins.
• Supporting recruitment consultants and BDMs by strengthening agency relationships.
• Handling escalations and ensuring a high standard of customer service at all times.
• Using phone and Teams calls to reduce email back-and-forth and improve communication efficiency.
• Gathering client feedback and identifying opportunities for service improvement.
• Maintaining accurate records of all interactions within CRM systems (e.g. HubSpot).

Your ideal experience & competencies

Ideally you will have experience in customer support, client services, or account management, ideally within recruitment services, payroll, or a B2B environment.

You can only excel in this role if you have:

• Strong verbal and written communication skills, with confidence engaging clients via phone and video calls.
• A customer-focused mindset with the ability to build rapport and trust quickly.
• Excellent problem-solving skills and the ability to manage complex queries.
• A proactive approach to client engagement and relationship management.
• The ability to work in a fast-paced environment while maintaining high service standards.

Employee Benefits

• Paid Annual Leave: 21 working days of paid vacation per year.
• Public Holidays: Paid leave on nationally recognized public holidays.
• Leave-Related and Social Benefits: Includes holiday allowance, employer social contributions.
• Paid Sick Leave: Time off with pay during illness, in line with legal requirements.
• Maternity Leave: Paid leave for mothers around the time of childbirth, as per legal requirements.
• Paternity Leave: Paid leave for fathers following the birth of a child, as per legal requirements.

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.