Customer Support Specialist

At Morning, we're looking for a Customer Support Specialist to help our customers keep their businesses running smoothly, even when they encounter challenges.

This role combines professional customer support with independent investigation and problem-solving, alongside identifying opportunities to improve our product and customer experience. Through your daily interactions with customers, you'll have the opportunity not only to solve problems, but also to identify patterns, share actionable insights, and help us continuously improve our product.

What You'll Do

• Provide professional customer support – Handle complex inquiries via chat, WhatsApp, and email, delivering clear, accurate, and empathetic responses.
• Investigate and solve problems independently – Gather information, ask the right questions, and explore possible solutions to resolve complex issues.
• Own customer inquiries end to end – Manage expectations, coordinate with relevant teams, and follow up to ensure issues are fully resolved.
• Identify opportunities to improve our product – Spot recurring issues, product gaps, and usability challenges, turning them into clear, actionable insights based on real customer experiences.
• Collaborate across teams – Communicate findings effectively, support further investigations, and share knowledge with teammates.
• Learn and adapt continuously – Stay up to date with changes to our product, processes, and tools, and independently apply new knowledge.

Work Schedule and Location

• 90% position.
• 8-hour shifts.
• Availability for a Friday shift about once every six weeks, based on the work schedule.
• Hybrid work model: 3 days in the office and 2 days working from home.

Why Morning?

At Morning, customer support goes beyond answering inquiries. We believe that working closely with our customers gives us a unique perspective on their needs, helps us identify where we can do better, and enables us to create a better product experience. In this role, you'll combine problem-solving, continuous learning, and an opportunity to influence both the customer experience and the product itself.

Requirements:

• At least 2 years of customer service or customer support experience, including handling written customer inquiries.
• Native-level Hebrew, with excellent written communication skills and the ability to communicate clearly, accurately, and professionally.
• Good command of written English, with fluent reading and writing skills.
• Experience independently learning a new system, product, or professional subject through written materials, guides, or self-paced learning modules, without close supervision.
• Strong analytical thinking and independent problem-solving skills, with the ability to investigate issues and understand their root causes.
• Ability to handle frustrated or stressed customers while maintaining a professional and empathetic approach.
• Ability to identify recurring patterns and issues and translate them into actionable insights for product and customer experience improvements.
• Strong sense of ownership, independence, and self-discipline, including the ability to work effectively in a hybrid environment and meet goals without close supervision.