Customer Support Specialist

PRINTBELLE

Location: Hanoi, Vietnam (onsite)

Job Type: Full-time

Reports to: Vietnam Head

Working Hours: Monday to Friday, 9:00 AM - 6:00 PM

Job Summary

We are hiring a Customer Support professional with experience in Print-on-Demand (POD) or e-commerce to support our business expansion in Vietnam. This position focuses on managing existing customer accounts, providing customer support, and developing new customer relationships. We are looking for someone who is responsible, cooperative, mature, and committed to a long-term role.

Key Responsibilities

Maintain and grow relationships with existing customers.

Provide customer support, including order tracking, issue resolution, and after-sales service.

Clearly explain POD processes, pricing, production, and delivery timelines to customers.

Coordinate with internal teams (production, design, and operations) to ensure smooth order fulfillment.

Update customer information and sales status regularly.

About Our Company

Printbelle has been a Print-on-Demand (POD) provider since 2016. With 10 years of experience, we are committed to providing efficient POD fulfillment services for global e-commerce sellers. We currently operate three fulfillment centers: Longyan City, Fujian Province, China; Fremont, California, USA; and Houston, Texas, USA.

Job Requirements

Experience in Print-on-Demand (POD) or e-commerce is required.

Familiarity with POD platforms, Shopify sellers, or dropshipping businesses.

At least 1-2 years of experience in customer service, sales, or account management.

Experience working with international customers or in cross-border e-commerce.

A mature, cooperative, reliable, and responsible working attitude.

A strong sense of discipline and accountability.

Must be reachable and responsive during working hours.

Ability to work independently and handle multiple customers.

Experience working in a remote or international team environment.

Proficiency in CRM software (e.g., Salesforce).

Ability to work onsite in Hanoi, Monday to Friday, 9:00 AM - 6:00 PM.

Language Requirements

Chinese is mandatory - HSK 6 required. Must be able to clearly communicate work-related details, including orders, issues, and schedules, in Chinese.

Benefits

Competitive salary based on experience.

Public holidays in accordance with Vietnamese law.

Opportunity to work with an international POD business.

Long-term growth opportunities in a global company.

Interview Process

First interview: introductory discussion and basic information.

Second interview: Vietnam Head and HR (online, 45 minutes).

Offer discussion.