Customer Support Specialist

We are looking for a technical support team member. The ideal candidate will be passionate about working with small business clients and solving complex technical problems.

• This is an entry-level position, but we promote from within and our team includes many UTA graduates.
• We will work with your school schedule; however the ability to work during normal business hours is important.
• We will train the right candidate.

Job Description

• Provide direct email, phone and remote desktop support for Acctivate users.
• Publish knowledge base articles for common inquiries.
• Participate in the Acctivate Community forum.
• Assist clients with Microsoft SQL Server installation and maintenance.
• Write complex database scripts using Microsoft SQL Server (T-SQL).
• Document bugs and enhancement requests for our development team.

Qualifications

• Must have excellent verbal and written communication skills in English.
• Must be organized and detail-oriented.
• Must have a passion to help small business customers succeed.
• Experience with small business accounting software (QuickBooks preferred).
• Experience with SAP Crystal Reports or a business report writing utility is a plus.
• Experience with Microsoft SQL Server is a plus.
• Experience working for and/or with small businesses is a plus.