Customer Support Specialist - German Speaker

Cognizant Romania is home to 2300+ creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).

Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.

About the role - The main purpose of the role is to review, analyze and take action on reported online content. You will be part of a growing multilingual team and will be working alongside internal teams for a leading online multinational company.

Key Responsibilities

• Review and process incoming privacy requests through online tools;
• Evaluate validity of each request;
• Continually educate about changes to policies and protocols;
• Address complex privacy cases and regulatory inquiries;
• Maintain a high level of quality and achieve weekly productivity deliverables;
• Effectively collaborate with team members on a range of projects to improve internal efficiency and effectiveness.

Qualifications:

• Fluency in English and German (at least B2 level)
• Graduate Degree/ Law degree will be given preference, but not a must
• Able to prioritize, organize and manage time efficiently;
• Ability to visualize, articulate, conceptualize and solve problems;
• Make sensible decisions to deliver the highest quality results while paying strict attention to details;
• Entry level role

Cognizant Romania Employee Benefits:

• Flexible Work Schedule - Outside of main work hours, you can create a schedule that suits your needs
• Annual Vacation Days - 26 days to relax, explore and spend time with loved ones
• Trainings, workshops, and certifications, unlimited Udemy subscription and more
• Private medical package
• Meal tickets
• Referral bonuses
• Life insurance
• Banking services
• Bookster
• EAP program - wellbeing benefits

Please note that only suitable candidates will be contacted and that by applying to this role you are being informed about your personal data being processed by Cognizant.

You can find more details here: https://www.cognizant.com/us/en/privacy-notice