Customer Support Specialist II | Remote

About the role

As a Customer Support Specialist, you'll be the go-to problem-solver for customers, partners, and clients—turning questions about accounts, payments, orders, or benefits into fast, clear solutions. Every interaction is a chance to make an impact, build trust, and show what top-tier customer experience looks like. You'll deliver support via email, chat, phone, and social media, connecting with leading partners across industries like EdTech, eCommerce, FinTech, Health & Wellness, and more.

Key responsibilities

• Deliver personable, positive customer support via email, chat, and phone
• Troubleshoot and solve customer issues with clarity and care
• Spot issue patterns and share insights for process improvement
• Balance independence and teamwork to complete tasks on time
• Follow communication guidelines and research solutions when needed
• Build trust and lasting connections with every customer interaction

About you

• Excellent written and verbal English communication skills (C2 required)
• Strong problem-solving and critical thinking abilities
• Highly organized, accountable, and dependable
• Effective time management with punctuality and schedule adherence
• Empathetic, adaptable, proactive, and an active listener
• Comfortable working in a fast-paced, dynamic environment
• Tech-savvy across web, computer, and mobile tools
• Passionate about delivering outstanding customer experiences
• Curious, eager, and committed to continuous learning

About us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep. We don't just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Benefits

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
• Be part of a people-first, values-driven organization