Customer Support Specialist (Junior / Middle / Senior)

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Customer Support Specialist (Junior / Middle / Senior)

A licensed and regulated sportsbook and casino operator in Poland is looking for a Customer Support Specialist (Junior / Mid / Senior)

Role Overview Our partner is looking for motivated people at different stages of their careers. Whether you're just starting out or already have extensive experience in customer support, we want to hear from you!

We're Currently Recruiting For Three Levels

• Junior Customer Support Specialist – For those starting their career in customer support.
• Mid-Level Customer Support Specialist – For professionals with customer service experience who can work independently.
• Senior Customer Support Specialist – For experienced specialists who can handle complex cases and support the team.

Key Responsibilities

• Support customers through chat, email, and other communication channels;
• Answer questions about accounts, products, and services;
• Resolve customer issues efficiently and professionally;
• Work closely with other departments to provide effective solutions;
• Maintain high customer satisfaction and service quality;
• Follow internal procedures, security standards, and regulatory requirements;
• Contribute to continuous improvements in customer support.

Required Skills & Experience

• Excellent communication and problem-solving skills;
• Customer-first mindset and a positive attitude;
• Ability to work in a dynamic environment;
• Good command of English;
• Attention to detail and strong organizational skills;
• Experience in customer support is required for Mid and Senior positions;
• Previous experience in iGaming or sports betting is an advantage.

The Company Guarantees You The Following Benefits

• Competitive salary;
• Opportunity to shape the marketing strategy of a fast-growing sportsbook & casino operator;
• Dynamic, friendly and innovative work environment;
• Career growth and professional development opportunities;
• Hybrid work model with flexibility.

Interview Process

• A 30-minute interview with a Recruiter to get to know you and your experience;
• A final 2-hour interview with 4 team members to gauge your fit with company culture and working style.

If you find this opportunity right for you, don't hesitate to apply or get in touch with us if you have any questions!

Job Specifications Role Occupation

Onsite, Hybrid

Location

Gdansk

Role Direction

Client Support

Seniority Level

Junior, Middle, Senior

Recruiter Elina Nesterok

Recruiter