Customer Support Specialist (Nursing Background)

Are you ready to join a team where your work truly changes lives?
Trugrade Medical Supplies is an Australian business with extensive expertise in delivering essential medical consumables. We have built a stellar reputation—backed by glowing customer reviews—for our "outstanding customer service," "friendly and helpful staff," and "timely delivery".

As we expand our distribution footprint in South Australia, we are looking for a reliable, customer-focused team member with a nursing or medical supplies background to join our team in Regency Park to help reinforce our commitment to providing outstanding customer service and guidance.

What You’ll Do
In this full-time position, you will be responsible for providing exceptional customer service and technical support to our clients, utilising your expertise in the healthcare and medical industry.

• Responding to customer inquiries and troubleshooting issues related to our medical products and services
• Providing guidance to customers on the selection proper use of our products
• Using our systems to input sales orders and manage communications and updates on product availability
• Collaborating with internal teams to ensure customer satisfaction and retention
• Identifying and escalating any complex issues that require further assistance or expertise
• Maintaining accurate records and documentation of customer interactions
• Continuously improving customer support processes and procedures

What We’re Looking For

• Experience in nursing, medical supplies or customer service, preferably in the healthcare industry
• Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
• Strong problem-solving and analytical skills, with a keen attention to detail and the ability to juggle priorities
• Proficient in using various software and technology tools to manage customer inquiries, process orders and manage inventory
• Passionate about providing exceptional customer service and contributing to the success of the organisation

Why Join Trugrade?
Our customers frequently mention our "seamless ordering process" and "personalized support". When you join Trugrade, you aren’t just a number; you are part of a close-knit small business dedicated to "tailored solutions" and "great value".

• Work-Life Balance: Full-time role, Monday–Friday, 8:30 am – 4:30 pm. Thursdays till 6PM
• Community Impact: Be part of a team that supports NDIS participants and aged care providers across Australia.
• Growth: Join us at the start of our exciting SA & East coast expansion!

Pay: $60,000.00 – $75,000.00 per year

Work Location: In person