Customer Support Specialist | Midshift

Req ID: 5137
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Customer Support Specialist who will be working with Connext's Client in the United States of America.

What's in it for you?

• Perfect Attendance Bonus
• Mid-year Bonus!
• Competitive compensation
• Life insurance
• HMO Insurance
• Great company culture

What is the job?

The Customer Support Specialist 1 is responsible in providing customer assistance for parking and payment-related concerns.

Responsibilities:

• Assist customers with parking, entry/exit, and Pay-On-Foot payment concerns.
• Respond to customer inquiries and resolve issues related to parking access, tickets, and payments.
• Troubleshoot incorrect, invalid, or unreadable parking tickets and payment transactions.
• Assist customers with access issues, including parking cards, tags, and credentials that are not recognized.
• Use parking systems to review transactions, apply rates or validations, and open gates when authorized.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Document equipment problems and coordinate with field staff or maintenance teams when needed.
• Escalate safety concerns, suspected fraud, and unresolved issues according to established procedures.
• Follow established customer service, payment, safety, and revenue control procedures.
• Perform other related duties as assigned.

Qualifications:

• Minimum of two (2) years of experience in customer service or a similar customer-facing role.
• Experience handling customer inquiries, concerns, and issue resolution.
• Experience using basic computer applications and customer service or ticketing systems.
• Must have stable employment history.